Refund policy

At Superglamourous, we take pride in the quality and craftsmanship of every piece. If you are not fully satisfied with your purchase, please review our Exchange, Return & Refund Policy below.

Exchange Policy

We gladly offer exchanges within 14 days from the date of delivery.

To request an exchange, please contact us by email or phone within 7 days of receiving your order. Our team will guide you through the exchange process.

Customers may either:

• Visit our showroom for exchange assistance, or
• Ship the item back to us for inspection and approval

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

• The item must be unused and in its original condition
• Original packaging, tags, labels, dust bags, and accessories must be intact
• The product must not show signs of wear, damage, alteration, or tampering
• Any sealed packaging that has been opened or damaged will not qualify for exchange
• Proof of purchase or order confirmation must be provided

Any product returned without original packaging or with damaged packaging may not be accepted.

Once the returned item is received, our team will inspect the product to confirm that it meets our exchange eligibility standards.

Store Credit Policy

Superglamourous does not offer cash refunds for returned products.

Once the returned item passes inspection, customers may receive:

• An exchange for another product, or
• Store credit valid for 45 days from the date of issue

Shipping Charges for Exchanges

Shipping charges related to exchanges, including return shipping and reshipping costs, are the responsibility of the customer.

For orders placed outside the UAE:

* Any re import duties, customs charges, taxes, or related fees will be the responsibility of the customer

Sale Items

All products purchased during sale promotions or discounted offers are considered final sale and cannot be exchanged or returned.

Warranty or support for discounted products will remain at the sole discretion of Superglamourous.

Refund Policy

Superglamourous does not offer refunds once an order has been successfully delivered.

However, if a product is received in defective or damaged condition, we will review the issue and may offer a repair or replacement after inspection and approval by our team.

Contact Us

For any exchange, return, or product related enquiries, please contact us:

• Business Name: Mayfield General Trading LLC
• Address:
  Warehouse #20, Goshi Warehouse Complex
  Opposite Jotun Powder Coating
  Al Quoz Industrial Area 3
  Dubai, U.A.E
• Email: superglam@mayfieldtrading.com
  
• Phone: +971 509484066