Terms of service

Article 1 General Provisions

1. The user accesses Superglamourous by browsing this website. Navigation and placing an order on the site implies acceptance of these Terms of Service and the Privacy Policy.
2. These Terms of Service apply to the sale of products made through this website by:
   Mayfield General Trading LLC
   Warehouse #20, Goshi Warehouse Complex
   Opposite Jotun Powder Coating
   Al Quoz Industrial Area 3
   Dubai, United Arab Emirates
3. By using this website, the user confirms that they have read and accepted these Terms of Service.
4. Superglamourous reserves the right to update or modify these terms at any time without prior notice.
5. The website may be accessed in English for browsing and purchasing products.

Article 2 Purpose

1. These Terms of Service govern the offer, transmission, and acceptance of purchase orders for products on Superglamourous.
2. These terms do not apply to products or services offered by third parties through links, banners, or external websites.

Article 3 Conclusion of the Contract

1. To complete a purchase, the user must fill in the online order form and submit it following the instructions provided.
2. The order includes product details, pricing, payment methods, delivery information, and return conditions.
3. Before completing the order, the user must confirm acceptance of these Terms of Service and the Privacy Policy.
4. The contract is concluded once the order is successfully submitted and accepted by Superglamourous.
5. The buyer is required to make payment at the time of placing the order.
6. Once confirmed, Superglamourous is responsible for fulfilling the order.

Article 4 Registered Users

1. Users may create an account by providing accurate and complete information.
2. A confirmation email will be sent after registration.
3. Users may update their account information at any time.
4. Users are responsible for maintaining the confidentiality of their login credentials.
5. Any activity carried out through the account is the responsibility of the user.
6. Users may deactivate or delete their account by contacting customer support.

Article 5 Product Availability

1. Product availability is subject to stock at the time of order.
2. Due to multiple users accessing the site, availability may change before order confirmation.
3. If a product becomes unavailable after purchase, the user will be notified and refunded accordingly.
4. Refunds for unavailable items will be processed within a reasonable timeframe.

Article 6 Products Offered

1. Superglamourous sells footwear, including Italian designed shoes and related accessories.
2. Product details are available on the website.

Article 7 Payment Methods and Prices

1. Prices are displayed on the website and include applicable VAT in the UAE.
2. Shipping costs are calculated separately at checkout.
3. Prices may change at any time but will not affect confirmed orders.
4. Accepted payment methods may include credit cards, debit cards, and other secure payment gateways available at checkout.

Article 8 Delivery

1. Superglamourous delivers within the United Arab Emirates and internationally where applicable.
2. Delivery is made to the address provided at checkout.
3. Estimated delivery timelines will be shown at checkout.
4. Delivery delays may occur due to unforeseen circumstances.
5. Shipping costs are displayed during checkout.
6. Upon delivery, the customer must check that the package is intact and report any damage immediately.

Article 9 Transfer of Risk

1. Risk of loss or damage transfers to the buyer upon delivery.
2. Ownership of products passes to the buyer once full payment is received.

Article 10 Warranty and Liability

1. Superglamourous ensures that products meet quality standards.
2. In case of defects, customers may request a replacement or refund in accordance with the Return and Exchange Policy.
3. Normal wear and tear or improper use is not covered.

Article 11 Returns and Withdrawal

1. Customers may request a return or exchange within 14 days of delivery, as per the Return and Exchange Policy.
2. Returned items must be unused and in original condition.
3. Shipping costs for returns may apply unless the item is defective or incorrect.
4. Refunds will be processed after inspection of returned items.

Article 12 Data Protection

1. Personal data is processed in accordance with applicable UAE data protection laws.
2. Please refer to the Privacy Policy for full details on data handling and user rights.

Article 13 Limitation of Liability

1. Superglamourous is not liable for indirect or consequential damages arising from the use of the website or products.
2. Liability is limited to the value of the purchased product.

Article 14 Contact Details

Business Name: Mayfield General Trading LLC
Email: superglam@mayfieldtrading.com
Phone: +971 509484066

Business Address:
Mayfield General Trading LLC
Warehouse #20, Goshi Warehouse Complex
Opposite Jotun Powder Coating
Al Quoz Industrial Area 3
Dubai, United Arab Emirates

Article 15 Governing Law and Jurisdiction

1. These Terms of Service are governed by the laws of the United Arab Emirates.
2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Article 16 Dispute Resolution

1. In case of disputes, both parties agree to attempt resolution through mutual discussion before pursuing legal action.
2. If unresolved, disputes will be handled by the competent courts in Dubai, UAE.